Coin Redemption & Rewards
TripPlanGo and Hoiii Walk users can earn coins through eligible in-app activities and use those coins to request available rewards, including Hoiii merchandise and digital gift cards where supported.
Important Redemption Notice
All redemption requests are subject to reward availability and manual review by our support team to help prevent fraud and abuse.
Rewards are not guaranteed until reviewed and approved. We may delay, decline, cancel, reverse, or further review a request if we reasonably suspect duplicate-account abuse, automation, manipulation, inaccurate information, policy violations, unusual activity, or legal or compliance concerns.
How Coins Work
Coins are a virtual in-app unit used for gameplay and rewards. Coins are not legal tender, stored value, or a bank account, and do not have cash value unless a redemption request is reviewed, approved, and fulfilled by our support team.
Coin earning rates, eligible activities, reward options, and redemption requirements may change from time to time for gameplay balance, fraud prevention, operational needs, provider availability, or legal compliance.
Where to Find Reward Options
- Open TripPlanGo or Hoiii Walk.
- Tap the coin balance in the top-right corner to open Reward History, or open the hamburger menu on the Home screen and choose Reward History.
- Under Reward Tier, tap Reward Options.
- Choose an available reward option and follow the in-app instructions.
Reward Types
Merchandise Rewards
Hoiii merchandise may include branded goods or other promotional items. Availability, shipping regions, item styles, sizes, and quantities may vary. Some merchandise may be shown for preview before online purchase or redemption becomes available.
Digital Gift Card Rewards
Digital gift cards may be offered for supported countries and brands. Available brands can vary depending on country, currency, denomination, and supplier availability.
Gift card availability, denominations, brands, country support, local currency value, exchange rates, fees, and fulfillment options may vary.
Digital Gift Card Tiers
Gift card reward tiers are based on Canadian-dollar (CAD) budgets. The minimum digital gift card redemption tier is currently 16,000 coins, equivalent to a reward budget of up to CA$10. Rewards issued in other currencies may have a different local-currency value after conversion.
Final gift card availability and denomination are confirmed during review and fulfillment. A displayed reward option may become unavailable if supplier catalogs, minimum denominations, exchange rates, or country availability change.
Currency Conversion
Hoiii Walk reward tiers are denominated in Canadian dollars (CAD).
If a reward is issued in another currency, the final reward amount may be converted from the applicable CAD reward budget using the exchange rate available when the redemption is processed. Available gift card denominations may also affect the final reward amount.
How to Request a Reward
- Check your available coin balance in the app.
- Open Reward Options and select an available reward tier.
- Select your country where applicable.
- Choose an available gift card brand or other supported reward shown in the app.
- Complete phone verification when prompted. Phone verification helps us reduce fraud, automation, duplicate-account abuse, and unauthorized redemptions.
- Submit your redemption request for support review.
Other Countries
Hoiii Walk is used by people in multiple countries. Reward availability, however, varies by country and gift card provider.
If your country is not shown for direct reward selection, use the Other countries request option inside the app. Please provide your country, preferred reward type, reachable email address, and any requested details.
Our support team will review available fulfillment options for your country. We cannot guarantee that a particular gift card brand, currency, denomination, or reward method will be available.
What Happens After You Submit
After your request is submitted, you should receive an in-app confirmation and/or email confirmation where applicable.
Your request will then be reviewed by our support team. If approved, rewards may be fulfilled through an available gift card provider or processed manually by our support team where appropriate.
Processing times may vary. Additional verification, provider availability, weekends, holidays, unusual activity, incomplete request details, or country-specific fulfillment requirements may extend processing time.
Support
If you need help with a redemption request, reward status, country availability, phone verification, or account issue, please contact us through the in-app support form.
Please include your app name, account email, user ID if available, ticket number if you have one, and a clear description of your request.
Important Notes
- Rewards are offered at our discretion and are subject to availability, manual review, and fraud-prevention checks.
- The minimum digital gift card redemption tier is currently 16,000 coins for a reward budget of up to CA$10.
- We do not guarantee that any specific reward, brand, value, denomination, country option, currency, or fulfillment method will be available at any time.
- Rewards issued outside Canada may be converted from Canadian dollars into another currency based on the applicable exchange rate and available reward denominations.
- Screenshots, marketing text, examples, and displayed reward options are illustrative and may change.
- For physical merchandise, users are responsible for providing accurate shipping details.
- Customs duties, import taxes, carrier fees, payment-provider fees, currency-conversion fees, or other local charges may be the user's responsibility where applicable.
- Rewards may not be resold, exchanged, transferred, or used where prohibited by law, provider rules, or app policy.